What a joke!This place should be shut down.I took my truck in to get 4 new tires installed and an alignment.Took almost 5 hours and didn't get the alignment!Told me I need all new front-end karts,ball joints etc.So I took it to a local well known mechanic and was told front-end is perfectly fine. He did the alignment and all is good.Well except for the slow leaks in all 4 new tires.Thanks Andy's what a joke
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Great service. Nice people. Good prices. I will be back
Here’s my review for the experience we had at the Wood River location:
Despite having a terrible experience at the Wood River location a while back, we gave Andy’s one last chance (at the Alton location) because we were given a certificate for an oil change from my mother in law. During the oil change they rotated our tires. I drove my car to work the next day and the car wobbled the entire time on the highway. Obviously the tires were not properly balanced. I was annoyed but it happens, so I just called and asked them to rotate the tires back. Over the phone they told me that my tread was probably too low so I should get new tires. If they had noticed that my tread was actually “too low”, then they should have notified me of that instead of rotating my tires and sending me on my way. The fact though was not that my tread was too low, it was that before they rotated the tires, the front set’s tread was slightly lower than the back set of tires. So when they rotated my tires, one side of the car had lower tread and the other side had higher tread. Like I said, I was kind of annoyed but I wasn’t mad until they tried to scam me into buying new tires. They did end up rotating my tires back but I absolutely did not get my tires replaced. Apparently the Alton location is just as bad as the Wood River location (which is apparently closed now).
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Avoid this place it's not worth the frustration and probability of getting ripped off for poor service!
Very fast and friendly service! I had my emissions test done, I was off the lot in 10 minutes and passed! Thanks guys!
Hire some people that know what there doing!
We were willing to overlook the fact that they significantly underestimated our repair estimates for the first time we took our car in, which forced us to spend more of our savings than we could really afford and ended up stretching us very thin financially because they said those unforeseen repairs needed to be taken care of immediately. BUT we will never return to Andy's because they didn't properly diagnose the problem with the AC originally, and then later forced us to pay for an additional diagnostic fee because we couldn't afford to pay for the additional repairs to the AC since we just spent over $3000 already. I don't think we should have had to pay that additional diagnostic fee when it was their fault that they overlooked that problem when we originally brought our car in to have the AC fixed. I'm also left wondering if the original repairs on the AC were even necessary and if we wasted hundreds of dollars on those repairs just to have our AC still not work properly. To be fair, they said if we brought the reciept back when we decided to do the additional repairs that they would deduct that diagnostic fee from our bill, but I honestly can't trust that they would actually fix the problem or that they wouldn't make me pay another diagnostic fee if they failed to fix it again.
polite and friendly , took my car there for emission test,, in and out in 10 minutes, nice looking store too
We took our car in to have several things taken care of this past January, and I knew that the AC had stopped working early last fall so since we had some money saved up we asked them to also fix the AC. We weren't sure what was wrong with the AC when we took it in, but they said they had fixed it. Unfortunately, we realized when it started getting hot enough to turn on the AC, that the AC was still not working properly. When I took it back in they said it would cost me another $800 to fix something else with the AC. I declined to have it fixed because we had already spent over $3000 for repairs the first time and we couldn't afford to spend another $800, so they charged me for a diagnostic fee ($100) even though it was their fault that they missed the problem the first time we brought it in.
Andy S Tire And Auto Service is a US Car Repair based in Alton, Illinois. Andy S Tire And Auto Service is located at 260 E Center Dr, Alton, IL 62002, USA.
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